Privacy Policy

Effective Date: January 1, 2026

Custom Germantown Concrete ("we," "us," or "our") operates the website www.germantownconcretecompany.com (the "Site"). This Privacy Policy explains how we collect, use, and protect information you provide when you use our Site or contact us.

1. Information We Collect

We collect information you voluntarily provide when you fill out a contact form or request an estimate. This may include:

• Your name
• Your phone number and email address
• Your property address or general location
• A description of the project you need help with

We also collect non-personal information automatically when you visit the Site, including your browser type, device type, pages visited, and the source that brought you to our Site. This data is collected through cookies and analytics tools (such as Google Analytics) and helps us understand how visitors use the Site.

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry or estimate request
• Schedule on-site visits and follow up on projects
• Communicate about services, pricing, and scheduling
• Improve the content and performance of our Site

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We do not send unsolicited commercial email.

3. Cookies and Analytics

Our Site uses cookies - small text files stored on your browser - to help us understand site usage. We use analytics tools to track aggregate visitor behavior. This data does not identify you personally. You can disable cookies in your browser settings at any time, though doing so may affect how some parts of the Site function.

4. Contact Forms and Third-Party Services

Our contact and estimate request forms are powered by Tally, a third-party form service. When you submit a form, your information is transmitted to and stored by Tally in accordance with their privacy policy. We use this data only to follow up on your request. We encourage you to review Tally's privacy policy at tally.so if you have questions about their data practices.

5. Data Retention

We retain contact information submitted through our forms for as long as it is reasonably necessary to respond to your request and maintain business records. If you would like us to delete your information, please contact us using the details below and we will honor your request within a reasonable timeframe.

6. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct any inaccurate information
• Ask us to delete your information from our records
• Opt out of any future communications from us

To exercise any of these rights, contact us by email or phone using the information in Section 8 below.

7. Security

We take reasonable steps to protect the information you share with us, including using secure form submissions and limiting access to your data to staff who need it to respond to your request. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Contact Us About This Policy

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page with a revised effective date. Continued use of the Site after changes are posted means you accept the updated policy.